Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason (Directive 2011/83/EU; Luxembourg Consumer Code). The withdrawal period expires 14 days from the day on which you, or a third party named by you (other than the carrier), takes physical possession of the goods.

To exercise the right, inform us — Crystallized Intelligence SARL-S, 38 Route d'Echternach, 1453 Luxembourg, info@crystallized.lu — of your decision by an unequivocal statement (e.g. an email). You may use the model form below, but it is not obligatory.

Effects of withdrawal

We reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision, using the same means of payment you used. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

Send the goods back to Crystallized Intelligence SARL-S, 38 Route d'Echternach, 1453 Luxembourg no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If the shirt is faulty, damaged or not what you ordered, this page does not apply — that is a guarantee-of-conformity claim under our Terms & Conditions. Email us a photo of the problem and we will replace or refund it; do not pay to send anything back.

Model withdrawal form

To Crystallized Intelligence SARL-S, 38 Route d'Echternach, 1453 Luxembourg, info@crystallized.lu:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: — Ordered on (*)/received on (*): — Name of consumer(s): — Address of consumer(s): — Signature (only if this form is notified on paper): — Date. (*) Delete as appropriate.